At To The Sole, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer hassle-free return and exchange options.

Returns:

We accept returns within 4,5 days of the original purchase date.

Items must be in their original condition, unworn, and with all tags attached.

Returns will be refunded in the original form of payment.

Exchanges:

We offer exchanges within 4 days of the original purchase date.

Items must be in their original condition, unworn, and with all tags attached.

Exchanges can be made for a different size or color of the same style, subject to availability.

How to Initiate a Return or Exchange:

Contact Us: Reach out to our customer service team via email at officialtothesole@gmail.com or by phone at 9149262717 to initiate the return or exchange process. Please provide your order number and reason for return or exchange.

Return Authorization: Once your return or exchange request is approved, you will receive a return authorization code and instructions on how to proceed.

Package Your Item: Pack the item securely in its original packaging, including all tags, and enclose the return authorization code.

Ship Your Item: Ship the package to the address provided along with the return authorization code. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Additional Information:

To The Sole reserves the right to refuse returns or exchanges that do not meet our return policy criteria.

Refunds for returns will be processed within 3 business days upon receipt of the returned item.

Exchanged items will be shipped out upon receipt and inspection of the returned item.

Original shipping charges are non-refundable.

Customized or personalized items are final sales and not eligible for return or exchange.

For any further inquiries or assistance regarding our return and exchange policy, please don't hesitate to contact our customer service team. We are here to ensure your shopping experience with To The Sole is nothing short of exceptional.